policies & disclaimers
Privacy Policy
At Chloe Botanika naturopathy, your privacy is treated with the same care as your health. We believe in transparent, respectful handling of your personal information.
What We Collect & Why
With your consent, we may collect:
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Health Story: Medical history, lifestyle, goals (for personalised care)
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Contact Details: To schedule your wellness journey
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Secure Payments: Processed via encrypted systems
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Website Insights: To improve your browsing experience (anonymised where possible)
Your Information, Your Control
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Access: Request your health records anytime
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Correction: Ensure we have accurate information
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Choice: Opt-in for wellness tips (never spam)
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Deletion: Request removal (where legally permitted)
Security Measures
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End-to-end encryption for all health data
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Secure Australian-based servers
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Regular security audits
Questions?
Contact info@chloebotanika.com.
terms of care
These terms outline our mutual commitments in your wellness journey
Chloe's Commitments
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Provide evidence-informed naturopathic care
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Maintain NHAA registration #160174
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Respect your autonomy and choices
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Protect your confidentiality
Your Role in Wellness
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Share honest health information
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Discuss our recommendations with your medical team
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Follow prescribed protocols as agreed
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Provide 24 hours notice for appointment changes
Important Boundaries
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Emergencies: Call 000 or visit hospital/urgent care
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Scope: We complement, don't replace medical care
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Communication: Response within 2 business days
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Continuity: Minimum 3-month commitment for complex cases recommended
Fairness & Respect
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Fees transparently displayed
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Disputes resolved through respectful conversation
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Either party may pause services with notice
Return & Refund Policy
At Chloe Botanika Naturopathy, we want you to be confident with your purchase and experience.
1. Digital Products
All digital products (ebooks, guides, downloads) are non-refundable once delivered.
2. Consultations & Services
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Consultations and naturopathic services must be cancelled or rescheduled at least 48 hours prior to the appointment.
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Cancellations within 48 hours are not eligible for a refund.
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If we cancel, you will receive a full refund or the option to reschedule.
3. Physical Products
If you purchase any physical products (where applicable):
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Returns accepted within 14 days of delivery provided the item is unused, in original condition, and with original packaging.
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Return shipping is at your expense unless the item is faulty.
4. Faulty or Damaged Products
We will gladly replace or refund items that arrive damaged or faulty. Contact us with photos within 7 days of receipt.
5. How to Request a Return
Email info@chloebotanika.com with:
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Order number
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Reason for return
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Photos (if relevant)
6. Refund Processing
Refunds will be issued to the original payment method within 10 business days of approval.
health information disclaimer
The information provided on this website, including blog posts, social media content, downloadable resources, emails, and other educational material, is for general educational purposes only.
It is not intended to replace medical advice, diagnosis, or treatment from a qualified medical practitioner or other registered healthcare professional.
No Medical Advice
Content shared by Chloe Botanika Naturopathy does not constitute medical advice and should not be relied upon to diagnose, treat, cure, or prevent any disease or health condition.
Always consult your GP, specialist, or other qualified healthcare provider before:
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Starting or changing any treatment
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Making dietary, supplement, or lifestyle changes
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Discontinuing prescribed medication
Individual Results May Vary
Naturopathic care is individualised. Outcomes may vary depending on personal health history, lifestyle factors, and adherence to recommendations.
Emergency Situations
If you are experiencing a medical emergency, call 000 or seek immediate medical attention.
By using this website, you acknowledge and accept this disclaimer.
For personalised care, please book a consultation.
telehealth consent
By booking and participating in a telehealth consultation with Chloe Botanika Naturopathy, you acknowledge and agree to the following:
Nature of Telehealth
Telehealth consultations are conducted via secure online platforms and may involve discussion of personal health information.
Telehealth may not be suitable for all conditions, and there are inherent limitations compared to in-person consultations.
Consent to Telehealth Services
By proceeding with a telehealth appointment, you:
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Consent to receiving naturopathic services via telehealth
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Understand the benefits and limitations of telehealth care
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Acknowledge that physical examinations are limited or not possible
Privacy & Confidentiality
Reasonable steps are taken to protect your privacy and personal information in accordance with the Privacy Act 1988 (Cth).
However, you acknowledge that no online communication is completely risk-free.
Client Responsibilities
You agree to:
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Provide accurate and complete health information
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Inform your practitioner of any changes to your health
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Seek urgent medical care when appropriate
Clinical Judgment
Your practitioner may determine that telehealth is not suitable for your situation and may recommend:
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Referral to another healthcare provider
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In-person assessment
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Further medical investigation
Emergency Care
Telehealth is not appropriate for emergencies.
If you experience acute or urgent symptoms, contact 000 or your nearest emergency department.
By booking a telehealth consultation, you confirm that you understand and accept this consent.
